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What hotel managers know, now on your desk.

Operating templates and 1:1 advice from a general manager with 15+ years in luxury hotels and resort openings.

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The GM, in chibi, holding a service bell

Two ways to work with The Quiet Concierge

Templates and Excel models

241 editable files for hotels, restaurants, rentals and events. Daily reports, SOPs, budgets, audits, training kits. Instant download.

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Consulting, paid per session

A private call with the GM. Pre-opening planning, cost control, revenue, team issues. You pay per session, nothing recurring.

From $49

Best value

Bundles: the full set for less

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Bundles & Full Library

Ultimate Hospitality Library

All 241 Templates and Excel Models in One Purchase

$119.20 XLSX
Bundles & Full Library

Pro Library

100 Advanced Excel Models and Toolkits for Hotel and Restaurant Professionals

$95.20 DOCX / PDF / XLSX
Bundles & Full Library

F&B Control & Audit Pro Bundle

25 Excel Workbooks for Kitchen Costing, Food Safety Records, Controls and Internal Audit

$47.20 DOCX / PDF / XLSX
Bundles & Full Library

Hotel Engineering & MEP Pro Bundle

25 Technical Excel Logs and Calculators for Chief Engineers

$47.20 XLSX
Bundles & Full Library

Hotel Revenue & Data Analytics Pro Bundle

25 Advanced Excel Models for Revenue and Commercial Teams

$47.20 XLSX
Bundles & Full Library

Hotel Finance & Investment Pro Bundle

25 Advanced Excel Models for Owners, Controllers and Asset Managers

$47.20 XLSX

How a consulting session works

  1. 1

    Pick a session

    Choose the length and topic. Send a short note on what you want to solve.

  2. 2

    Pay your way

    Card, PayPal, VietQR, MoMo or bank transfer. The booking link unlocks when payment is confirmed.

  3. 3

    Meet and leave with a plan

    A video call at your chosen time. You get written notes within 24 hours.

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From the channel

New videos every Monday on YouTube.

YouTube
How to Actually Get a Room Upgrade (From the Person Who Approves Them) How to Actually Get a Room Upgrade (From the Person Who Approves Them) How a Luxury Hotel Decides What to Charge You Tonight How a Luxury Hotel Decides What to Charge You Tonight Who Actually Gives a Hotel Its Stars? A Hotel GM Explains Who Actually Gives a Hotel Its Stars? A Hotel GM Explains

About Colin

Colin Tran is a hotel general manager based in Vietnam with 18 years in luxury hotels, F&B groups and resort openings, including pre-opening teams and a casino resort in Macau. Everything in this store comes from that work.

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Questions before you buy

What do I get after I pay?

Download links on the order page and by email. Excel, Word and PDF files (some kits include PowerPoint), each with sample data.

Can I edit the files?

Yes. Nothing is locked, no macros. They work in Excel, Google Sheets and Numbers (a few advanced formulas display best in Excel).

How can I pay?

Card or PayPal through Payhip, or VietQR, MoMo and bank transfer for buyers in Vietnam.

How does a consulting session work?

After payment you get a booking link. We meet on Google Meet or Zoom. Written notes follow within 24 hours.

Is there a refund policy?

Digital files: refund within 7 days if a file is broken and we cannot fix it. Consulting: full refund if the session does not take place.

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